Privacy Policy
Your privacy matters to us. Here's how we protect and handle your personal information when you use Alphaflow Prismo's tactical thinking training programs.
Last Updated: March 15, 2025
Who We Are
Alphaflow Prismo operates as an educational platform focused on tactical thinking development for esports professionals. We're based in Egypt and serve students globally who want to sharpen their strategic gaming skills.
When we say "we," "us," or "our," we're referring to Alphaflow Prismo. This policy covers how we handle your personal data across our website, learning programs, and related services.
Information We Collect
Information You Give Us
When you register for our programs or contact us, we collect:
- Your name and email address
- Gaming experience and current skill level
- Preferred communication methods
- Payment information (processed securely through third parties)
- Any feedback or questions you share with us
Information We Collect Automatically
Our website automatically gathers some technical information to improve your experience:
- IP address and general location
- Browser type and device information
- Pages you visit and time spent on our site
- Referral sources that brought you to our website
How We Use Your Information
We use your personal data for these specific purposes:
Educational Services
- Delivering your tactical thinking courses and materials
- Tracking your progress through learning modules
- Providing personalized feedback on your development
- Sending course updates and important announcements
Communication
- Responding to your questions and support requests
- Sharing relevant tips and educational content
- Notifying you about new programs that match your interests
Improvement and Analytics
- Understanding which parts of our programs work best
- Improving our website's performance and user experience
- Developing new courses based on student needs
Legal Basis for Processing
Under Egyptian data protection laws and international standards, we process your information based on:
Contract Performance
Most of our data processing happens because it's necessary to deliver the educational services you've signed up for.
- Legitimate Interest: We improve our services and communicate about relevant opportunities
- Consent: For marketing emails and optional data collection, where you've explicitly agreed
- Legal Compliance: When required by Egyptian law or international regulations
Sharing Your Information
We don't sell your personal data. Period. But we do share information in these limited situations:
Service Providers
We work with trusted companies that help us deliver our services:
- Payment processors for secure transactions
- Email service providers for course communications
- Cloud storage providers for course materials
- Analytics tools to understand website performance
Legal Requirements
We may disclose information if required by Egyptian authorities or to:
- Comply with valid legal processes
- Protect our rights or property
- Ensure student and staff safety
- Investigate potential fraud or abuse
Your Rights
You have several important rights regarding your personal data:
Access Your Data
Request a copy of all personal information we hold about you, including how we use it.
Correct Information
Update or fix any incorrect or outdated personal information in your account.
Delete Your Data
Request deletion of your personal information, subject to legal and contractual obligations.
Limit Processing
Restrict how we use your data while we address any concerns or disputes you may have.
Data Portability
Receive your personal data in a portable format to transfer to another service provider.
Withdraw Consent
Cancel your consent for marketing communications or optional data processing at any time.
How to Exercise Your Rights
To use any of these rights, simply contact us at info@alphaflowprismo.world. We'll respond within 30 days and may need to verify your identity for security purposes.
Data Security
How We Protect Your Information
- SSL encryption for all data transmission
- Secure, regularly updated servers with access controls
- Staff training on data protection best practices
- Regular security audits and vulnerability assessments
- Backup systems with encrypted storage
- Multi-factor authentication for administrative access
While we implement strong security measures, no internet transmission is 100% secure. We continuously update our practices to maintain the highest reasonable level of protection for your data.
Data Retention
We keep your information only as long as necessary:
| Type of Data | Retention Period | Reason |
|---|---|---|
| Course enrollment data | 5 years after completion | Academic records and certification verification |
| Payment information | 7 years | Egyptian tax and financial regulations |
| Website analytics | 2 years | Service improvement and performance analysis |
| Marketing preferences | Until you unsubscribe | Respecting your communication choices |
| Support communications | 3 years | Quality assurance and issue resolution |
When retention periods expire, we securely delete or anonymize your data unless legal requirements mandate longer storage.
International Data Transfers
Your data is primarily stored on servers located in Egypt. However, some of our service providers may process data in other countries to deliver essential services like payment processing or email delivery.
When we transfer data internationally, we ensure appropriate safeguards are in place:
- Working only with providers that meet international data protection standards
- Using standard contractual clauses approved by data protection authorities
- Regular assessment of transfer arrangements and security measures
Cookies and Tracking
Our website uses cookies to enhance your experience:
Essential Cookies
These keep the website functioning properly and remember your login status. You can't opt out of these while using our services.
Analytics Cookies
We use these to understand how visitors use our website, which helps us improve the experience. You can disable these in your browser settings.
Preference Cookies
These remember your choices about language, display settings, and other customizations to make your visits more convenient.
Most browsers allow you to control cookies through their settings. Keep in mind that disabling certain cookies might affect website functionality.
Children's Privacy
Our tactical thinking programs are designed for mature gamers, typically 16 years and older. We don't knowingly collect personal information from children under 16 without parental consent.
If you're a parent and believe your child has provided us with personal information, please contact us immediately. We'll delete such information from our systems promptly.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by:
- Sending an email to your registered address
- Posting a prominent notice on our website
- Including information in your course announcements
Minor updates, like clarifications or contact information changes, will be posted here with an updated "Last Modified" date.
Privacy Questions?
If you have questions about this privacy policy or how we handle your personal data, we're here to help.
Email: info@alphaflowprismo.world
Phone: +201155501844
Address: Khalil Al-Deeb Street,
Kafr Ayoub Soliman, Bilbeis
Ash Sharqia Governorate 7043220, Egypt
Compliance with Egyptian Law
This privacy policy complies with Egyptian data protection regulations and international best practices. We regularly review our practices to ensure continued compliance as laws evolve.